Side Hustle

The problem

Small creative agencies (5-15 employees) were drowning in fragmented project management across Trello, Asana, and messy Google Docs, but could not justify hiring an enterprise systems integrator.

The offer

A dual-tier monetization engine: A premium pricing self-serve 'Agency Operating System' Notion template for DIY teams, paired with a premium pricing 'Done-In-A-Weekend' migration service for busy agency owners.

How it was built

Phase — First Digital Sales

Shared an interactive GIF walkthrough of his internal project dashboard on the r/Notion subreddit and Twitter, driving 9 template sales at revenue.

Phase — First High-Ticket Client

A buyer of the template requested custom implementation. Charged revenue to migrate their agency's data over a single weekend.

Phase — Productized Consistency

Capped custom implementations at 3 per month to protect his day-job schedule while template revenue rose organically to revenue/month.

Phase — Significant Scaling

Partnered with agency coaches who bundle the template into their operational training programs.

How they got customers

  • Publishing 60-second video tutorials showing specific agency workflow fixes (e.g., 'How to track client retainer hours in Notion')
  • Offering a free 15-minute 'Workflow Diagnostic Call' with zero pitch, letting agency owners naturally request implementation
  • Building free mini-templates as lead magnets to capture prospective buyer emails

What went wrong, and the fix

Agency clients asked for continuous minor tweaks post-launch. Fixed by including a strict 14-day warranty period, after which maintenance required a market rates/month support retainer.

What to take from this

  • A low-ticket digital template (premium pricing) is the best possible lead generation funnel for a high-ticket service (premium pricing).
  • Solve problems for people who already have software budgets; agencies spend money on operations every week.
  • Limiting client capacity creates genuine urgency and prevents side-hustle burnout.

Tools used

  • Database Tool
  • Checkout Platform
  • Industry Standard Tool
  • Scheduling Link
  • Automation Tool

About this story

This is an illustrative composite case study representing common patterns in this business model. It does not represent a specific real founder.